1. WELCOME TO HEALTH FIRST!

6This manual is divided into 2 sections. The first section is focused on Patient Management and Care The second section is focused on Insurance Management. It is best to focus on Patient Management in the beginning and understanding how the flow of care is performed in the office. During your training, your trainer will address certain materials that should be focused on at each particular point in your training process. This manual is designed to be learned in a two-week period. The first week: Patient Management, The second week: Insurance Management These systems are set up to make your job easier. If you see areas for improvement or have questions, feel free to talk to your trainer. Most issues are addressed in the manual. If you have questions, consult the binder first. If you are unable to have your questions answered, then talk to your trainer. You will be cross trained to work in any of the Health First offices, so each office will have specifics that you may need to learn, but overall, this manual will be your guide.

Welcome again to Health First and we look forward to having you as a permanent part of the Health First team!