Seven Forbidden Phases
0 min
- "I Don't Know" - "That's a really good question, let me check and find out."
- "I can't" - "What I can do is..."
- "No" - "That's a really interesting question. What I can do is..."
- "You have to.." - "What you need to do is.."
- "Can you hold please?" - "Are you able to hold for a moment?"
- "Don't forget" - "Please remember"
- "No Problem" - "It's my pleasure" or "I'd be happy to."