Staff Training Binder 2018 Rapid ACOM

welcome to health first! this manual is divided into 2 sections the first section is focused on patient management and care the second section is focused on insurance management it is best to focus on patient management in the beginning and understanding how the flow of care is performed in the office during your training, your trainer will address certain materials that should be focused on at each particular point in your training process this manual is designed to be learned in two week period first week patient management, second week insurance management these systems are set up to make your job easier if you see areas for improvement or have questions, feel free to talk to your trainer most issues are addressed in the manual if you have questions, consult the binder first if you are unable to have your questions answered, then talk to your trainer you will be cross trained to work in any of the health first offices, so each office will have specifics that you may need to learn, but overall this manual will be your guide welcome again to health first and we look forward to having you as a permanent part of the health first team! table of contents patient management phone script scheduling appointments calling missed/rescheduled/cancelled seminar confirmations phone scripts/etiquette 7 forbidden phases new patient new patient visit explaining intake form office tour request of records/records release patient intake entering intake e mailing intake to new patient oats e mailing oats to new patient rof rof visit dc note stick letter pcp letter auto accident case managing auto accident patients duties under duress/ loss of enjoyment pi binder/ coversheet insurance management personal injury creating a pi account closing a pi account a c n managing an a c n patient (united/aetna) insurance deductibles and co insurance verifying insurance financial responsibility form fm/nuero entering fm/nuero accounts fm procedures fm/nuero cases scripts for fm/nuero rehaba network paperwork payment billing out simply pay health credit services care credit scanning scanning into e h r scheduling appointments “it’s a great day at health first, this is ” patient “hi, ! i would like to schedule an appointment ” “i’d be more than happy to take care of that for you; may i ask will this be your first time seeing dr mays?’ “great! do you prefer mornings or afternoons” this is how you always schedule appointment, never ask when do they want to come in you lead the scheduling “we have a np opening for this afternoon do you prefer 3 30 pm or 4 30 pm?” patient “4 30 works great!” “i have reserved your appoinhtment for 4 30 pm let me collect some information so dr mays knows that he will be meeting with you today – may i have your first and last name? date of birth? your zip code? and the best contact number to reach you? and also, how did you hear about our office? we always document how a patient was referred to our office always “ms jones for our patient’s convenience, you have the ability to fill out our health history intake online and you have the option to fill it out in the office, which do you prefer? patient online “great! if you can provide me with an email, i can send the link to you patient portal where you will be able to provide dr mays with all of your information and save it directly to our system so there is no need to print anything out” confirm information, appointment date & time , and make sure the patient knows how to find our office calling missed/reschedule requests/cancelled appointments missed hi, ms jones? this is from health first, dr mays’ office dr mays was looking forward to seeing you today at 10 00 am and we understand things come up i’m calling to see if you’re able to make it in today or schedule for a more convenient day and time they will either want to come in later that day – just change their appointment time they will reschedule for another day mark them as rescheduled and schedule new date & time they tell you that they have to call you back cancelled hi, ms jones? this is from healthy first, dr mays’ office we received your message about being unable to make your appointment for today/tomorrow/date? it’s unfortunate we will be unable to see you for your appointment but we would love to reschedule you for a better date and time they will either reschedule for another date mark them as rescheduled not cancelled since you are able to r/s their appointment they tell you that they will have to call you – mark them as cancelled make sure you always make appointment notes if they cancel with your initials reschedule request hi, ms jones? this is from health first dr mays’ office we received your message about being unable to make your appointment for today/tomorrow/date? i am calling to reschedule your appointment for a more convenient time for you since they left a message to reschedule – find a better date/ time and mark them as rescheduled phone script for calling diabetes/thyroid seminar follow up hello, my name is calling from health first wellness i’m trying to reach mr /mrs mr/mrs because you reserved a seat for our last diabetes workshop in february and you were unable to attend, we are calling to offer you preferred seating before the new diabetes workshop date is announced to the public and seats become unavailable it will be held on at 6 30 pm in our location since you were unable to attend last time this seminar is still free for you would you like to take advantage of this preferred seating and invest one hour towards better health? scheduling a referral from another provider 1\ recognize what type of referral it is chiro b pt c acupuncture d functional medicine d neuropathy 2\ gather as much patient information as you can from the referral 3\ enter patient in rapid pm 4\ call patient to schedule appointment using this script “hi, i’m trying to reach bailey jones” (this is bailey) “bailey, my name is kat, i’m calling you from health first chiropractic our office received a referral from dr thomas at cornerstone health and he would like us to evaluate you for treatment at your first available day – do you prefer mornings or afternoons?” be very educated on what the referral says or else you’ll get certain questions the doctors write what they want done on there and for how long so you can be specific with them if they ask phone scripts and etiquette phone scripts the successful implementation of scripting will boost your office in production beyond your wildest imagination it will make you and your clinic shine head and shoulder above the competition you will look and sound professional scripting is also considered byproduct of marketing scripting will boost your referrals beyond relief the successful office utilizes scripting from the moment the new patient calls in for an appointment onward phone etiquette the phone conversation and presentation is one of the most important aspects of our practice the following are guidelines which must be adhered to at all times phone must be answered “it’s a great day at health first, this is ! will this be you first time coming into our office?” always solve the person’s problems if you do not know the answer to a question, it is not acceptable to state “i don’t know ” tell them “that’s a very good question i will find out the answer for you!” always finish a conversation by stating “thank you for calling!’ it is never acceptable to simply hang up on a person without first providing closure to the call by thanking them for calling seven forbidden phrases “i don’t know” that's a great question, you are welcome to ask the doctor when you speak with him “i can’t” i'll have to check in to this “no” “you have to ” “can you hold please?” “don’t forget” “no problem” the new patient visit look at the calendar and see what patient is at the slot and greet them by their first/last name introduce yourself and ask them to sign in present the new patient paperwork to them (we will discuss how to explain to them) collect insurance cards and photo id – once completed, make sure the patient filled out the intake properly and signed all pages – then sign the witness section on the hippa form give the patient a tour of the office! (we will discuss the tour) take the patient’s vitals (height, weight, pulse, blood pressure) let the doctor know he has a new patient dr mays will give you a day he would like to see the patient back – explaining intakes to patients “ms jones, i’m going to go over the new patient intake to answer any questions you may have ” on the first page, you will tell us about you we will need all of your demographic information on this second page, you will tell us all about your pain areas and symptoms so the doctor can better understand your pain on this third page, please let the doctor know of any past medical history this is our financial agreement, it states that we are to collect any copays and deductibles that are due from your insurance, if you are not covered by insurance we will go over a financial plan before you accept treatment the final page is our hippa privacy consent form, just making you aware of our rights as a patient, please print and sign your name in the areas provided i understand some patients have multiple complaints but can you tell me the one that bothers you the most? whatever they say give them oats (back, neck, qvas) office tour lobby ms jones, since today is your first time in our office i’m going to give you a brief tour in our lobby area, we have coffee and water for you would you like anything before we start? we also have two massage chairs that you’re welcome to enjoy any time you are waiting for the doctor therapy this is our multi therapy room this is a room you will become familiar with in this room we have electric stimulation –which we use to help relax the muscles we also do some rehab therapy utilizing stability balls, bands, and more we have two spinal decompression tables which are mostly for our patients who have herniated or bulging discs but also for our patients who suffer with chronic lower back and neck pain restroom (depending on the sex of the patient) x ray/ accupuncture in the back of the office we have a multi purpose room we have the ability to take x rays in office and dr mays also performs acupuncture that room also offers more privacy for our functional medicine patients we have a wellness program for those who suffer with metabolic disease such as thyroid issues and neuropathy due to diabetes adjustment room this is the room where dr mays performs the chiropractic adjustment waiting room/kids area this is our patient waiting room in case you are ever in line to wait for dr mays we also have a little ones area to keep them busy while you receive treatment exam room/vitals this is our exam room, this is where he meets with all of his chiropractic and functional medicine patients these walls have heard many stories! records release fill out information for the receiving office fill out patient information (name, address, dob, phone number, and ssn) check off which record is requested have patient sign and date fill out fax cover sheet check box that applies fill out number of pages send fax once fax is confirmed scan in and file submitting disability determination services online preparing the requested information identify patient identify date ranges of records needed go to ehr thomas go to reports go to encounter summary within the ehr sort the documents as follows dates the beginning and end of the date range they need search patient in “patient acct no” click search select all notes that apply click print notes all of their visits should be in there that we need to send to disability determination services save as a pdf and name it last name, first name; date records to dds scan the records request as a whole scan the fax cover page by itself stack the single fax cover page on top of the file containing all of the soap notes submitting the file online website https //eme ssa gov username yolanda3 password b3llaj34n# under evidence functions, select send individual response destination information state, nc select the location stated on the fax cover sheet ( ssn always at the bottom of the bar code on fax cover sheet, type it without dashes – it will automatically format rqid always at the bottom of the bar code on fax cover sheet dr always at the bottom of the bar code on fax cover sheet cs always at the bottom of the bar code on fax cover sheet do you have records to submit for this case yes, if we do – no, if we don’t next upload the file soap notes w/ fax cover sheet stacked on top of soap notes review & submit print confirmation page as a pdf the patient intake enter all demographics in rapid pm when entering intake select patient in rapid doc select initial on upper bar enter dos select patient complaints 1 3 and fill out as much as you can based off the intake you will enter the rest under history examination enter family/social history based off intake add meds/allergies enter review of systems based off intake add vitals assign doc under support/tx mark as to do “ patient name intake” it will automatically save initial intake and put in dr mays inbox after updating new patient tracking excel emailing intake to patients compose your message make sure you have the patient’s email correct subject health first health history intake copy in our health history intake template make sure you have the right patient name make sure you have the right appointment date and time attach the form labeled highlighted new patient intake2018 the patient will be able to fill out the form and email it back or print it and bring it in to their appointment dear mrs/mr thank you for choosing health first for your chiropractic needs! for your convenience, we have a fillable health history intake that you can fill out and e mail back to me for dr mays’ review prior to your appointment please do allow a few moments for the fillable areas to load or select ‘highlights field’ at the top of the document if you have any questions or concerns please feel free to contact me dr mays, yolanda, and i look forward to meeting you thursday, march 15th at 10 00 am! yours in health, make a note on appt that intake was emailed outcome assessments outcome assessments (please give to patient on their 1st or 2nd visit) qvas everything hurts back pain neck pain \ headaches select patient in rapid doc when entering their 1 under complaints 1 3 in upper right corner select “outcome assessments” select the file type you wish to fill out fill out as the patient did save when entering oats during re exam enter under “daily notes” select “outcomes assessments” under symptoms fill out and save for both cases initial oat upload and scan into ohsc the report of findings visit look at the calendar and see what patient is at the slot and greet them by their first/last name present to them the dc note “ walk them back to the room – we will discuss insurance coverage, payments and the number of times they will be coming in each week at the end of their visit, provide the patient with new patient folder, every new patienet gets one after accepting care! prepare to mail their stick letter (welcomes them to our practice, introduces our services, includes two coupons to give to their friends and family for a free visit ) mailing stick letter open new patient letter enter patient name print and have dr mays sign fill out 2 preferred friends and family gifts certificates mail out enter date on new patient tracker rof financial consultation items needed patient’s insurance verification doctor’s treatment plan health insurance responsibility form fill form out based on the patient’s insurance and recommended treatment plan calculate a 2/3 month payment plan option meeting with the patient ms jones, as you know i am kat i will be going over your insurance coverage in regards to the treatment plan dr mays has recommended for you i will go over all of the details first and then you and i can discuss any questions you may have as you and him discussed, he would like to see you twice a week for 4 weeks, with today being your first official visit i have great news! we have called bcbs and you do have chiropractic coverage! bcbs allows you 30 visits per year and based on your exam findings, dr mays has suggested 8 visits to get you back to feeling like yourself again! bcbs will cover you at 100% after you satisfy a co pay of $20 (don’t say dollars) per visit i’ve calculated the total cost of your investment towards your health to be only $160 you have a few financial options here in our office, ms jones ms jones, your health is our primary concern we do have a financing option that allows you to break this amount in 2 or 3 monthly payments, it does require a small enrollment fee of $15 (don’t say dollars) the 2 month option would be $92 and the 3 month option will be $62, which monthly option will be best for you? this is as far as we can go with them, if they say they can’t or they want to come in when they want then that’s fine! if you’re unable to reach an agreement with them “ms jones, we are all on fixed incomes and we understand the doctor would like to care for you today and all that would be due is $20 after today, you’re welcome to follow the recommended plan in the best way that works for you” primary care physician letters (pcp letters) when patients list a primary care doctor, we send them their initial visit letter once the intake has been entered and the doctor has completed the intake and has created their note we can go and print it open up the pcp letter change all of the information to fit the patient and their specific doctor the chief complaint will always be written on their soap note print in color paperclip it to their soap note have dr mays review and sign mail it out document in new patient tracker that their note was mailed out auto accident patients they get the auto intake (extra pages include aa info & claim info sheet, lien) we collect only their photo id they have to fill out the following on their make sure you document their oats & their adl’s on their rof appointment note aa info sheet if they’re represented by an attorney, we need the following if they we have patients who have medical payment coverage, their insurance pays us also we need the same information as the liability claim we do not scan and shred the dc notes, we keep them to send at the end of their care we create a patient folder for them the lien always stamp the lien the benefits assigned, and any correspondence for pi’s you type up a letter of treatment, located in your front office folder and address to all of the companies involved attorney, liability, and medpay creating a personal injury/auto accident account select patient in rapid pm under “demographics” select pip/auto as payor type under “guarantor” tab select self patient is the insured input patients auto insurance/attorney under “payor/insurance plan” select policy type as primary ip auto policy number= self enter claim number only if they do not have an attorney enter effective dates with beginning date as the date of the accident insured person= self/same as guarantor save under “case info” select auto accident in upper right hand corner and nc as the “state occurred” unless elsewhere enter effective dates (date of onset= doi) save make sure account numbers are written on their pi folders closing personal injury cases prepare a claim/payment status sheet attached items needed to send to attorney/insurance company lien referral (if they were sent here from another provider) testimonial itemized bill hcfas any work/school notes initial, reexam, final soap notes dc notes fax cover sheet every pi packet gets reviewed by dr mays before being sent out stamp all forms benefits assigned referring a patient to cb\&j print & fill out legal referral print to pdf new patient dos soap note scan in filled out legal referral stack legal referral on top of soap note name the file attach the document to an email to i hope this email finds you well please find attached a legal referral for your greensboro location the patient is awaiting a call from one of your staff members yours in health, please make a sheet for this and put it in the training binder if they’re a spanish speaking patient make sure you write it in the email body as well entering acns log into myoptumhealthphysicla com id 606150 password 3755hp go to clinical subs & claims click on submit clinical submissions if this not the first time we have done one for the patient, you can select their name on the left hand side, go to initial letter of their last name and find them that way if they are not there you will need to start from scratch make sure all of the information is entered make sure you have the patient’s group # select either aetna plans or united healthcare those are the only two plans we work with next step doctor credentials dc fill the form out exactly as it is filled out treatment is rehabilitative submit print the page always! scan everything in check within two days for the response letter insurance deductibles & co insurance some insurance policies have a patient pay a deductible before they begin to cover the amount varies per insurance and per insurance policy often times when they have a deductible they also have a co insurance meaning they will cover x% and the patient will be responsible for y% after their deductible is met if their deductible applies to chiropractic, the insurance company will not begin to cover anything until the deductible has been met some insurance companies have a set co payment after the deductible is met you have to make sure you get the correct information when you call to verify the patient’s benefits allowed fees this is the maximum amount an insurance carrier will pay for a certain service that’s how we calculate what a patient is responsible for per visit example 1 mary jones deductible $500 met $400 left to meet $100 insurance will pay 80% after deductible patient responsible for 20% after deductible this means ms jones will have to pay the first $100 of her services in our office in order to meet her deductible after she pays the remaining $100, her insurance will cover 80% ms jones will now only be responsible for 20% instead of the whole allowed fee example 2 lisa smith deductible $1,000 met $735 00 left to meet insurance will pay 70% after deductible patient responsibility for after deductible often when a patient has a large deductible of $2,000 or more, we give them the option to be a cash patient since it will be more affordable and if they are on a maintenance case, it does not have to be filed with the insurance verifying insurance you will need front/ back of patients insurance card date of birth/ photo id call the provider # on the back of the patients’ card if there isn’t a provider #, call the customer service # and wait for provider option choose eligibilty/benefits on the prompts be prepared to type in or say patients id when it ask to fax or tell you the benefits press 0 or say customer service and they will take you to a live person verifying the benefits get the persons name you are speaking to! they will ask you to verify practice information please be ready tell them you need chiro & physical therapy benefits tell them they will be performed in office by a chiropractor ask them if this is a calendar or anniversary year policy? is a referrral required? (most of the time the answer is no this is also known as a precertification) we always need in network benefits if they have a deductible ask does chrio\&pt apply to their deductible? make sure to get deductible and out of pocket amount and how much has been met? if their deductible applies what percentage are they responsible for after it is met? 10%, 20%? what is their visit limit? repeat everything back to the customer service rep make sure to always get a reference # deactivating and reactivating patient accounts anytime a patient brings a new insurance, or is involved in a new accident – we create a new account if there is a $0 balance on the previous account and we are not awaiting any insurance payments on that account then we create a new one, but also we have to deactivate the old one same thing once a patient returns back to insurance from auto, etc – we reactivate the previously used insurance select patient go to policies and pull up their policy you wish to deactivate enter today’s date as the expiration date select save if the patient will continue using the same insurance and its just a new year you can simply edit the effective dates and save if the patient’s insurance/policy number #, or group # has completely changed you will need to make an entire new policy and save begin with entering your new insurance by following the procedures for creating a patient billing account whether cash, pi or insurance collecting care credit process care credit is a credit card that patients apply for that gives them a certain credit limit to use at any medical facility that accepts it when processing care credit, we cannot slide the card we must login to the website and run a transaction link https //www carecreditpro com/carecreditportal/ login health1strville password hs1triad login transact transaction type purchase enter card # in account number card should always be present click continue enter $ amount program carecredit tran/promo code standard terms patient/clientid hplastnamefirstnameinitial (optional) submit print have patient sign scan/upload entering cleargage payment plans https //www acceleratepayments com/login cfm you should have a login & password for this if you do not, please let me know immediately! manage patients > add new patient mandatory fields name, address, phone #, dl, account #, patient id add credit/debit or add checking/savings enter all required information > save save & add ar plan add encounter details procedure > custom procedure description > # of visits they are paying for billed amount > $$ owed > tab save payment option > payment plan discount > 0% interest rate > 0% payment terms > $0 interest, $0 down > select amount of monthly payments payment method > credit/debit card, checking/savings day of the month > day they chose save & activate submit $15 fee if approved, print agreement, print payment receipt entering functional medicine & neuropathy accounts creating the account make sure you have the correct patient selected go to guarantor under “patient relation” select self patient is the insured go to payor tab select cash self pay within “payor/insurance plan” drop down policy type = primary ip/individual policy (primary) type “self” in policy number add effective and expiration dates save insured person= ‘same as guarantor’ or select self skip down to case info enter 1 save always remember the pay class is cash always! functional medicine procedures new patient visit $55 please give them a functional medicine intake to fill out while we wait on their bloodwork, let them know we need it back at their earliest convenience ( bloodwork is $250 – no exceptions, this must be paid upfront before we can order it please create a new account for functional medicine that account number will become their patient id for the bloodwork so it is very important ordering the bloodwork https //portal care360 com/care360/care360 login login password add the patient order bloodwork finalizing bloodwork lab order should now be generate and you should save the pdf if the patient is in office, print it for them if the patient is not, email it to them and they must have this with them at all times when they go to get their blood drawn nueropathy functional medicine/ rof script opening sentence for nueropathy mr jones, as dr mays has mentioned your insurance company will cover his time and materials included in the program however, it will not cover the rental of the machine your total program investments is $3,500 and we have financial options in place that will allow us to get your machine special ordered today opening sentence for wellness/ functional med mr jones, as dr mays has mentioned our wonderful 3 month wellness program is not covered by your insurance at the moment all of your upcoming lab orders, nutritional supplements, exclusive seminars, and your follow up consultations are all covered at the discounted investment of $3,500 and we have financial options in place that will allow you to begin the program today financial options for both no exceptions the first options is to take care of the 6 month rental/ 3 month program upfront this is the option that seems to work best for our patients this option allows them to focus the next 3 6 months on the plan and getting better we understand that is not the option for everyone and we have partnered with two great finance companies who would be willing to take care of that for you with no down payment, you’d be responsible for small monthly payments made directly to them we also have an in house finance company that would require a 15% down payment and recurring monthly payments which option do you believe is best for you? neuropathy 6 month rental $3,500 00 fm 3 month $3,500 fm 6 months $5,000 health credit services & care credit fill out application apply them for the loan hcs if approved, allow them to choose their monthly payments cc let them know they’ve been approved for full amount/partial and then run the payment and if any amount is owed, make sure to get an arrangement for that simple pay $3,500 neuropathy & functional medicine 3 months plan 15% down $525 +$39 enrollment = $564 amount being financed $2,975 00 3 months= $996 6 months = $501 9months= $335 12 months = $252 (includes all fees) $5,000 fm 6 months plan amount being financed $4,250 3 months= $1,421 6 months= $713 9 months =$ 477 12 months= $359(includes all fees) nueropathy call questions when a prospect calls on the phone inquiring about the neuropathy program or wants to schedule an apt we want to go over a series of questions to make sure they are a candidate for the treatments we are offering have you been diagnosed with peripheral nueropathy? ( who diagnosed you? how long have you had it? are you doing anything to treat it at this time? is it in both your hands and or your feet? have you had any surgeries in either your hands or feet (now i’m not sure if this in the same for both doctors, but when they say they’ve had surgeries in either hands or feet, i at this time get the doctor involved and he will speak to the patient) for the most part, the answers from prospects are pretty cut and dry and we with schedule them from there or we don’t if i feel like i’m not sure if they are a candidate or not, i will get dr mays involved the reason we want to “interview” the prospect first if so we are not wasting the prospects time or the doctor’s time if we can weed through this process before bringing prospects in, it cuts down on prospects not accepting, etc when they ask what the program is about “we have an additional program we offer in our office to help treat peripheral nueropathy we utilize a machine called the tesla max which help to re stimulate the nerves in hands or the feet we are offering the first visit for free; in which the doctor will perform a free exam and consultation if you are a candidate for the treatments awe are offering, we will for a free 30 min treatment on your problem area at this point, the doctor will schedule a follow up with you the reason for this is he wants to see how you did after the free 30 min treatment and he will go over a complete care plan for you for nueropathy; we will also go over the financial aspect of the treatment for you when they ask if it’s covered by insurance, all we say is “we will have to call and verify this information with the insurance on the 2nd visits we’ve had time to verify your insurance, we will let you know exactly what is covered and not and go over the complete financial aspect of the treatment with you ” we do not give prices over the phone if they keep saying they want to know and are adamant about it just explain to them that each insurance is different and each care plan is different at this time we don’t have either of this information, so we are not able to let them know how much it will cost this is why we like to offer the first visit free and on that 1st visit we will get a copy of their card and this gives the doctor time to get familiar with them so he can set up a care plan” billing out econnect go to your ‘billing’ tab click on ‘create edi claims’ a page will generate the only options you need to select are which clinic you are billing out for hp,gb,br, or ws at the bottom of the screen you will see a box next to’ combine carries in to one file’ click this box you want to make sure to select your clearinghouse; either e, claims, inc, or hns your claims will generate; they will go into a drive , i’ve created an edi file drive so i know where to retrieve them from 4 files can potentially generate hns once you are signed into the hns, you go to send claims, there will be a box that allows you to search your computer for your claims, click the file that includes the claims and press send after 24 hours you are allowed to check for errors ability once you are signed in, you go to the ‘billing’ tab at the top, hover over it with your mouse and click ‘ launch choice’ you will be transferred to the screen where you can upload your file you will click ‘send claims’ hyperlink and browse for your file, your errors will pop up right away with this clearinghouse from here you can see your errors and what needs to be fixed and rebilled scanning and filing dc notes make sure all dates are correct and legible organize by patient last name scan stack into paperport unstack 1 at a time and label (always check top dc note is correct patient) save to sharpdesk file into rapid doc under patient documents do not select a file type browse and import for file it will automatically save file into ohsc under patient information in patient’s folder scanning and filing eob’s scan into paperport create 1 copy per patient included on eob and name each copy as patient name, ck#xxxxxxx, and dos file into rapid doc under patient documents do not select a file type (this will rename the file) browse and import after finished file all scans into ohsc under patients “insurance information” health first chiropractic greensboro 4518 a west market st greensboro, nc 27407 phone 336 235 4022 fax 336 235 4023 hours monday, wednesday, thursday 8 30 am – 6 00pm (lunch 1pm 1 55pm) tuesday 2 00pm – 6 00 pm friday 8 30 am – 12 30 pm high point 3755 admiral dr ste 106, high point, nc 27265 phone 336 887 9460 fax 336 887 5710 hours monday, wednesday, thursday 8 00 am – 6 00pm (lunch 1pm 2 45pm) tuesday 3 00pm – 6 00 pm friday 8 00 am – 1 00 pm