Frequently Asked Questions & Answers

common patient questions & responses (front desk script) 1\ what type of insurances do you accept/file? we work with most major insurance plans, including medicare and va what we’ll do is go over your benefits in detail when you come in so you have a clear understanding of your coverage 2\ if my insurance doesn't cover, how much is your cash option? great question! we do offer affordable cash options and new patient specials i can go over those with you and help you get scheduled 3\ does the doctor treat my specific condition? that’s a really good question the doctor treats a wide range of conditions like back pain, neck pain, headaches, and injuries what we’ll do is have the doctor evaluate you and go over a personalized plan based on your condition 4\ are you guys open on weekends? i am in a lot of pain i’m sorry to hear you’re in pain while we’re not open on weekends, what i can do is get you in as soon as possible—do mornings or afternoons work better for you? 5\ how long does a normal new patient visit take? your first visit typically takes about an hour to an 1 hour and 30mins that includes your consultation, exam, and any necessary imaging 6\ where are you guys located? we’re located in high point i can text you the exact address and directions to make it easy 7\ how long will it take to treat my condition? i don't want to have to come several times i completely understand every case is different, so what the doctor will do is evaluate you and go over a clear care plan so you know exactly what to expect 8\ do you know how much it'll be with my insurance? i can give you my member id over the phone that’s a great question we actually don’t collect or verify insurance over the phone, but what we’ll do is review everything with you in the office so you know exactly what your benefits and costs look like before moving forward 9\ does he perform adjustments manually or using a tool? the doctor is trained in both techniques and will choose what’s safest and most comfortable for you after your exam 10\ i was involved in an accident what is the process for billing my medical bills? i’m sorry that happened what we can do is guide you through the process—we work with personal injury cases and help coordinate everything to make it as smooth as possible 11\ i was just there and i am still a little sore, should i do heat or ice? that’s very common after an adjustment what you need to do is use ice for about 15–20 minutes to help with inflammation if it continues, we’d be happy to have the doctor follow up with you