Page 2 - Health First — Organizational Structure & Authority Model
📄 Health First — Organizational Structure & Authority Model
1️⃣ Purpose of This Page
This document defines organizational authority, ownership, and decision-making structure within Health First.
It exists to:
- Eliminate ambiguity about who owns what
- Prevent organizational drift
- Ensure consistent classification of documentation and programs
- Govern how new content, systems, and initiatives are created
All Health First documentation, programs, and AI-assisted outputs must comply with this structure.
2️⃣ Parent Organization & System of Record
Health First
- Health First is the parent organization
- Health First is the system of record
- All clinical, operational, administrative, compliance, and brand authority ultimately resides here
Unless explicitly stated otherwise, all documentation and decisions default to Health First authority.
3️⃣ Program Layer Definition
Dr. Mays Wellness
- Dr. Mays Wellness is a program and education layer within Health First
- It is not a separate entity
- It exists to deliver:
- Wellness education
- Coaching programs
- Online and media-based content
- Program-specific educational experiences
Required Labeling
All program-specific content must be labeled as:
“Dr. Mays Wellness — a program within Health First.”
No content may imply that Dr. Mays Wellness supersedes or replaces Health First authority.
4️⃣ Executive Authority
Director
- Director: Clifton Mays
- Ultimate authority for:
- Clinical philosophy
- Strategic direction
- Program approval
- Brand integrity
- Final decision-making
Health First is a physician-led organization, and all major decisions align with this leadership structure.
5️⃣ Functional Divisions & Authority Scope
A. Operations
Responsible for internal execution and administrative flow.
Includes:
- Human resources and staffing
- Billing and outsourced financial services
- Scheduling and reception
- Payroll and administrative systems
Authority Scope
- Operational SOPs
- Administrative workflows
- Staffing and HR processes
Classification Rule Operational and administrative documentation → Health First
B. Clinical & Service Management
Responsible for patient-facing clinical services.
Includes:
- Chiropractic services
- Wellness services
- Rehabilitation and ancillary services
- Acupuncture (where applicable)
Authority Scope
- Clinical workflows
- Patient experience standards
- Service delivery coordination
Classification Rule
- Clinical protocols and workflows → Health First
- Educational wellness content → Dr. Mays Wellness (within Health First)
C. Marketing
Responsible for visibility, messaging, and growth.
Includes:
- Internal and external marketing support
- Campaign execution
- Lead generation systems
Authority Scope
- Brand representation
- Marketing strategy and execution
- Program promotion
Classification Rule
- Brand governance and messaging standards → Health First
- Program-specific marketing → Dr. Mays Wellness (within Health First)
6️⃣ Decision Classification Rules (Mandatory)
Use the following rules to classify authority:
Content or Decision Type | Authority |
|---|---|
Clinical protocols | Health First |
Operational SOPs | Health First |
HR, staffing, payroll | Health First |
Billing, compliance | Health First |
Patient education (in-clinic) | Health First |
Online wellness education | Dr. Mays Wellness (within Health First) |
Coaching programs | Dr. Mays Wellness (within Health First) |
Marketing strategy | Health First |
Program-specific marketing | Dr. Mays Wellness (within Health First) |
Rule: If content impacts patients, staff, compliance, or money → Health First authority applies.
7️⃣ Authority Conflict Resolution
If authority is unclear or contested:
- Health First authority prevails
- Higher-level governance documents override lower-level documents
- Clarification must occur before new documentation or programs are created
No document, program, or system may override this authority model.
8️⃣ Governing Statement
This Organizational Structure & Authority Model is authoritative for all Health First operations, documentation, programs, and AI-assisted outputs. When authority or ownership is unclear, clarification is required prior to creation or execution.