PHONE SCRIPTS AND ETIQUETTE

5 1 phone scripts the successful implementation of scripting will boost your office in production beyond your wildest imagination it will make you and your clinic shine head and shoulders above the competition you will look and sound professional scripting is also considered a byproduct of marketing scripting will boost your referrals beyond belief the successful office utilizes scripting from the moment the new patient calls in for an appointment onward 5 2 phone ettiquette the phone conversation and presentation is one of the most important aspects of our practice the following are guidelines which must be adhered to at all times phone must be answered "it"s a great day at health first, this is ! "will this be your first time coming into our office?" always solve the person's problem if you do not know the answer to a question, it is not acceptable to state "i don't know " tell them "that's a very good question i will find out the answer for you " always finish a conversation by stating "thank you for calling!" it is never acceptable to simply hang up on a person without first providing closure to the call by thanking them for calling