SEVEN FORBIDDEN PHRASES

"i don't know" "that's a really good question, let me check and find out " "i can't" "what i can do is " "no" "that's a really interesting question what i can do is " "you have to " "what you need to do is " "can you hold please?" "are you able to hold for a moment?" "don't forget" "please remember" "no problem" "it's my pleasure" or "i'd be happy to "