Verifying CIGNA

purpose to verify a patient’s active cigna coverage , review deductible, out of pocket, coinsurance, copay, and visit limits , and communicate the patient’s estimated responsibility for chiropractic services when use this process when a patient has cigna insurance and the office needs to confirm benefits before scheduling, checking in, or discussing payment options who this process should be completed by the front desk, insurance verification coordinator, or designated team member responsible for eligibility and benefit checks https//cignaforhcp cigna com/app/login username yolandakeel password changes every 3 months, check passwork procedure 1\ log in to the cigna portal log into cigna insurance portal using office credentials hover over patients → select search patients 2 enter patient information type the following member id first name last name date of birth tip if there is a space, leave out the last 2 digits click on the patient id link (where it says “covered”) confirm correct patient 3\ verify network status locate provider status confirm am i in network for this patient? select in network 4 review financial details acknowledge deductible out of pocket co insurance note once out of pocket is met → patient is covered at 100% 5 check benefits go to benefits details select procedure codes search enter procedure code 98941 (adjustment) select place of service 11 (office) click submit select specialist 6 determine patient responsibility patient will have either co insurance or copay 7 print and save select expanded information only save as pdf last name, first name year ((2026) insurance if deductible applies estimated patient responsibility $ quick reference checklist ✅ ☐ patient confirmed ☐ in network verified ☐ deductible reviewed ☐ out of pocket checked ☐ co insurance/copay identified ☐ procedure code 98941 entered ☐ place of service = 11 ☐ specialist selected ☐ patient estimate provided