TRAINING BINDER 2025
PROCESSES IN CHIROTOUCH
Billing Error Correction: Claims & Address Update
6 min
recording correcting billing errors on practice ledger navigation steps access the practice ledger by clicking the practice ledger icon on the left hand side (fifth icon down) open the claims section within the ledger navigate to the denied and rejected section for claims claim management select the first claim in the denied and rejected list open the claim details by clicking on the claim for rejected claims, a rejection code or reason is provided data verification for specific rejection codes when the rejection code is a7, a8, or a21 verify all information entered under the "overview" section cross check attached documents, as they are crucial for verification common issue and required update most cases involve a simple correction such as a change of address ensure the address on driver's license insurance benefits overview section note that the address held by the insurance company is the only one that matters finalizing the correction after updating the necessary information click on "refresh" to update the information submit the claim to transmit the corrected information
