Claims Correction and Insurance Validation

correcting claims process in practice ledger accessing claims needing attention navigate to the practice ledger click on "needs attention" in the claims section select the first claim to identify the specific error validation error secondary insurance verification check if the error relates to a validation issue verify secondary insurance entry by reviewing insurance billing for h\&s blue cross blue shield ensure the secondary insurance selected is "h\&s blue cross blue shield" if incorrect, adjust the insurance information accordingly validation error primary insurance setup possible reason primary insurance may not be set up correctly steps to rectify open a new tab and access the settings (8th icon down) navigate to billing settings, then payer maintenance scroll to find the insurance in question and click on it check the "claim submission" settings verify the submission methods look for any missing "other payer identifier " correcting missing other payer identifier open a new tab and access "connect center for partners" log in and use the provided code to enter once inside, open the payer information enter the payer id to retrieve the other identifier number record the identifier on the chirotouch screen and save the changes specific case thf charge error error scenario a validation error may occur for a claim including a thf charge thf charges are not billable to insurance as they are patient paid therapies correction procedure open the patient’s record navigate to "needs attention" click on the individual charge (e g , the thf charge) use the option to "hide claim" confirm that the claim is removed from the needs attention list